FAQs


Do I need a referral to see an Osteopath?

No, you do not need a referral as we are primary health care practitioners. Simply call the clinic to arrange an appointment.


What do I need to bring to my appointment?

If it is your first appointment and you received our “Patient Questionnaire” via email, please complete it and bring it with you.

We ask that you please bring any relevant imaging or reports to assist your osteopath in making an accurate assessment. This includes x-rays, MRI scans, CT scans, ultrasounds and any other tests results you feel will be relevant.

Please also bring a list of current medications and supplements, including dosage.

Please wear comfortable clothing.


What will happen during my first appointment?

When you arrive, you will be asked to fill out a “Patient Questionnaire” (if you haven’t already done so). This will detail your past medical history and your presenting complaint.

Your treating professional will then show you through to a treatment room where they will take a thorough history of your presenting complaint. They will also focus on a detailed medical history so it is important that you please bring any test results, imaging and/or a list of current medications/supplements with you.

Following this, your treating professional will perform a thorough physical examination of your presenting complaint and surrounding areas. This is a hands-on examination which includes assessing motion, comparing sides, and evaluating the implications on structure and function. They will then use this information to form a comprehensive diagnosis.

Osteopathic treatment uses a wide variety of proactive manual techniques including, but not limited to, soft tissue massage, mobilisation, manipulation, stretching and gentle connective tissue re-balancing. Each treatment is individualised to you and aimed at restoring a sense of balance within your body.

Your treating professional will also offer advice on rehabilitation, exercise, stretches, dietary and postural changes if they feel it will assist you in your recovery.


How many treatments will I need?

Every client that visits our clinic has different requirements. Your treating health professional will outline your proposed management plan and prognosis at the end of your initial treatment, or following a new presenting complaint.

Generally, the longer a problem has been there, the longer it will take to overcome. Other factors such as management compliance, problem chronicity and treatment frequency will all alter your outcome and overall number of treatments required.


How long will my osteopathic treatment take?

Your initial appointment will run for 30-40 minutes and will include questioning, assessment, diagnosis and treatment; as long as your treating osteopath feels that this is the safest approach for you.

Any follow-up appointment is generally shorter, running for approximately 30 minutes.


Can I claim my osteopathic treatment on private health insurance or Medicare?

Most private health funds cover a share of your osteopathy fee in their ‘Extras’ packages. You may need to check with your insurer to see if you are covered. We also offer the hicaps facility at our clinic which means, as long as you bring your membership card, and your private health fund covers osteopathic services in their extras packages, then you will only pay the gap on the day.

Osteopathy is only covered by Medicare if you are eligible for a Chronic Disease Management (CDM) Plan. This must be in place and initiated by your GP before osteopathic treatment commences.


Do you treat clients covered by WorkCover, TAC or Veterans’ Affairs?

Currently, we are only treating clients covered by WorkCover and TAC. If you are one of these clients then we ask that you please inform our receptionists at the time of booking your appointment. You will need to provide the clinic with your claim number, the name of the contact person your insurer has given you, your insurer’s details and any other pertinent details so we can add them to your file. Please note that you will be required to settle your account at the time of your appointment.

We will be implementing the required processes to accept Department of Veterans’ Affairs (DVA) clients shortly. Please don’t hesitate to call our clinic if you are a DVA client and we will be happy to assist in any way we can.


What’s the difference between osteopaths, chiropractors and physiotherapists?

This is one of the most common questions we are asked. Ultimately, the difference lies in the principles of treatment and the philosophies governing this treatment. That being said, there are also a lot of similarities in the conditions treated and some of the techniques used.

It is not for us to try and define the principles and philosophies of other health professions for you. We can however, outline the principles and philosophies governing osteopathy and they are that:

  • the body is a unit, and
  • structure and function are interrelated.

As osteopaths, we are trained to not only treat the symptoms of your problem, but to diagnose their cause and deliver a treatment aimed at restoring balance within your body, incorporating all systems, bones, joints and connective tissues.


Can I receive osteopathic treatment if I am pregnant?

Absolutely! Pregnancy places a variety of strains and pressures on a mother’s body, most commonly your neck (headaches), back, pelvis and legs. Not to mention the hormonal effect on all your ligaments and joints. Pain, unfortunately for some, feels like it is just par for the course.

If this sounds like you, then osteopathy is the perfect option to help maintain balance and improve your wellbeing throughout this wonderful stage in your life. Pain may not be something you need to endure. We will provide you a safe and individualised treatment. Your comfort and the safety of yourself and your unborn bub are paramount to us.

Many of our osteopaths have undertaken further training in treating and managing pregnancy-related complaints. We also have a support pillow especially for mums-to-be that we will use throughout your treatment if required.


Can I receive osteopathic treatment if I have just had a baby?

Certainly! Pregnancy, labour and delivery can take an enormous toll on a mother’s body, most commonly your low back, pelvic floor, pelvis and tummy. Then there’s the constant repetition of feeding, standing, sitting, changing, holding; in and out of cars, cots, chairs, prams…the list goes on! This is usually when imbalances and dysfunctions present themselves.

Many of our osteopaths have undertaken further training in treating and managing post-partum complaints. They understand that your body requires time to heal and will adjust their treatments accordingly. Gentle techniques are generally accommodated to help ease your body back to its previous physical condition.


Do you have a relationship with other health professionals?

We strongly advocate a multidisciplinary approach to diagnosis, treatment and management of your condition when required. We recognise the importance that medical and allied health professionals play in maintaining optimal health for you.

We have developed a fantastic referral network within our community, including general practitioners, maternal and child health nurses, specialists, radiologists and Pilates instructors.

Please ask your treating health professional if you require more information.


This may not answer all your questions. If you have a specific query, please don’t hesitate to contact our clinic.